Frequently Asked Questions

Question 1

How did Tanium improve patch compliance at Spire Healthcare?

Accepted Answer

Before Tanium, Spire operated on a monthly patch cycle with a 14-day SLA for high and critical vulnerabilities—a functional but manual process that reached approximately 90% compliance and relied on assumptions about which endpoints had received patches. With Tanium's confidence-scored autonomous patching, compliance has risen to approximately 98%. Each patch is evaluated against device state before deployment—disk space, running services, network readiness—and only deploys automatically when the confidence score meets a defined threshold. Human oversight is retained for edge cases.

Question 2

How does Tanium help Spire meet NHS audit and compliance requirements?

Accepted Answer

As an NHS supplier, Spire must complete the DSPT Cyber Assurance Framework audit annually—an evidence-based assessment that requires demonstrating, not simply stating, its patching and vulnerability management posture. Before Tanium, preparing for that audit meant assembling reports from disparate sources under time pressure. Now, Spire can open a Tanium report and hand it directly to an auditor—with patch status, vulnerability posture, and compliance history available on demand, in real time.

Question 3

What role does Tanium Atlas play in Spire's security operations?

Accepted Answer

Tanium Atlas enables operators at any experience level to query the entire endpoint estate using natural language—no specialist training required. For Spire, this means junior analysts can ask about the organisation's risk posture, understand exposure to a specific vulnerability, and initiate remediation workflows directly. Atlas brings a human into the loop for decisions that need judgment, and handles the rest autonomously—enabling the security team to scale without proportional headcount growth.

Question 4

How does the Microsoft-ServiceNow-Tanium integration work at Spire?

Accepted Answer

Spire operates a Microsoft-centric environment with Intune managing endpoint configuration at the policy level. Tanium sits above that foundation, providing deeper real-time insight into device state, patch readiness, and vulnerability posture that Intune alone cannot surface. Tanium feeds live asset and vulnerability data into ServiceNow's CMDB, creating a single source of truth for the full estate. Together, the three platforms give Spire a unified environment: ServiceNow managing workflows, Microsoft managing the user environment, and Tanium providing the real-time intelligence that makes autonomous action possible.

Question 5

How does Tanium support board-level security reporting at Spire?

Accepted Answer

When the NHS's central CSOC flags a vulnerability—which happens every 24 to 48 hours during active threat periods—Reddie can query the entire estate through Atlas, determine exposure, initiate remediation, and confirm resolution before responding to the NHS, all within hours. That response can be presented directly to Spire's board as real-time evidence that risks have been identified and resolved—transforming board reporting from point-in-time summaries into on-demand assurance.

Stats to prove it

Key takeaways

Patch compliance jumps to ~98%

NHS audit evidence on demand

Atlas scales the team without headcount

I've played around with so many other things in the last thirty years. Nothing like Tanium. Genuinely, it's made a massive difference.

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